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~ Home > Handheld Scanners > Reading Pens Support

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Support & Guides

Main

FAQ

ReadingPen Basic FAQs

General

Scanning

Using the Pen

Why does the Pen turn off when it's not in use?

Languages, Dictionaries and Image Capture

Troubleshooting

Why can't I hear the pronunciation of a scanned word?
I receive the message "Word not found" when I am scanning into the Readingpen or Quicktionary applications. Why does this happen and how can I prevent it?
When I insert the earphones, the Pen shuts off. What should I do?
I receive the following message when I turn my Pen on: "Device is uncalibrated. Please return to Vendor". What should I do?
My Pen will not turn on. What should I do?
I receive an "Out of memory" message on my Pen. What should I do?
An error message "Scanned too fast" is displayed on the Pens screen. What should I do?
An error message "Excessive Lighting" or "Light too strong to scan" is displayed on the Pen screen. What should I do?
The Pens wheels are squeaky. How do I fix this?

Wizcomtech develops, distributes and sells electronic, portable handheld scanners and dictionaries
such as reading pens, note takers and mobile translators. Its products are sold via distributors worldwide or via the online store.