Vista Support

If you are running Vista, click on the link below for information on installing your Pen software and establishing Pen-PC Communications.

• SuperPen^TM / Quicktionary^®2 Premium
• QuickLink-Pen^® Elite
• QuickLink Pen^®
• InfoScan^TM
• InfoScan^TM3 Lite
• InfoScanTS and InfoScan TS Elite:  Please access the download pages for all relevant installations. These products contain full support for Vista32.

(SuperPen^TM, Quicktionary^®2 Premium, QuickLink-Pen^®Elite, QuickLink Pen^®, InfoScan^TM)

1. Install the USB driver:

1. Make sure the USB cable is NOT connected to the PC.

2. Save the USB Driver file to your computer.

3. When download is completed run the saved file to install the USB driver.

4. When the installation is completed insert the USB cable.

5. The Add New Hardware Wizard will search for, and automatically install the new driver.

 

Note: If at any stage you are asked to restart your computer, please do so, as failure to follow the instructions may result in incomplete installation of the USB driver.

2. Install the Wizcomtech Desktop

Choose the Desktop application compatible with your product: 

• QuickLink Desktop Installation for your SuperPen or QuickLink Pen
• InfoScan Desktop
• QuickLink Pen Elite Desktop

3. Establish Pen-PC Communications

Do the following to check that your Pen and PC are configured correctly for Pen-PC Communications:

  On the Pen:

To set the Pen communications settings:

1. Turn the Pen on, scroll down to "Preferences" in the Pen Main Menu and press ENT.

2. Scroll down to "Communications Settings" and press ENT.

3. The "Connection Device" submenu appears. Press ENT.

4. Select Cable and press ENT.

5. Scroll down to "Baud Rate" and press ENT.

6. The baud rate should be set to 115200. Scroll down until you see 115200 on screen and press ENT.

7. Press ESC twice to return to the Pen Main Menu.

On the PC:

1. On your computer go to Start/Settings/Control Panel and select System.

2. Click on the Hardware tab and then click on the Device Manager.

3. Scroll down to Ports (COM & LPT) and open the drop-down list of ports.

4. Find the "Prolific USB-to-Serial Comm Port" and note the corresponding COM port number.

Note: If the "Prolific USB-to-Serial Comm Port" is not listed under Ports (COM & LPT) it means that the USB driver has not been installed correctly. You will have to re-run the driver installation. If at any stage you are requested to restart your computer, please do so.

On the Desktop:

Launch the Desktop and select "Communications Settings" from the "Pen Communications" menu.

Make sure that

1. The Port corresponds to the COM port being used by the Pen (seen in the Device Manager).

2. The Baud Rate is set to 115,200.

 

Once this is complete, run the Communications Wizard to establish communications between your Pen and the PC. The Communications Wizard can be accessed from the Help menu in the Desktop.

Troubleshooting

If at any time the QuickLink function or Scan to PC application appear to not be functioning correctly (you either receive an error message or nothing happens when you try to use the functions), do the following:

1. Replace the Pen batteries

2. Exit the desktop application and re-launch it.

3. Make sure the USB cable is connected to both your Pen and PC.

4. Turn the Pen on and Scroll down to "Pen-PC Communications" in the Pen Main Menu (in some Pens this option is called "Enter Upgrade Mode"). Press ENT.

5. On the Desktop, go to the "Pen Communications" menu and select "Optimize File System". Wait for the optimization process to complete.

Once this has been done, your Pen communication should function correctly.

Using the InfoScan 3 Lite with Vista 32

If you wish to use the InfoScan^TM 3 Lite with Vista 32bit, install the USB driver and Wizcomtech Desktop as follows:

1. Insert the InfoScan 3 Lite CD into the CD drive.
2. The CD browser window will appear. Click on the Exit button.
3. Go to My Computer and locate the CD entitled InfoScan3Lite. Right click on the CD and select Open from the menu. You will see a list of all the CD files.
4. Locate the Setup for Wizcomtech Desktop.exe file. Right-click on the file and select Properties from the menu.
5. Open the Compatibility tab and under Compatibility mode check the option Run this program in compatibility mode for: and select the option Windows XP with Service Pack 2 from the drop-down menu.
6. Click on the OK button.
7. Go back to the CD folder and double-click on the Setup for Wizcomtech Desktop.exe file in order to run the driver and desktop installation. Make sure your USB cable is not connected to your PC!
8. When the installation is finished, connect your USB cable to both the Pen and PC. Vista will detect the new hardware and complete the installation.